Reefer Dispatch

Why Reefer Dispatch Is Different

Most desks treat a reefer like a dry van with a cooling unit bolted on. They quote the lane, book the load, and move on — and the setpoint, the pre-cool requirement, the recorder data the receiver will demand all surface at the dock instead of on the rate confirmation. By then it's the driver's problem. A desk that knows reefer works the freight differently from the first call.

• Temperature is a contract term, not a setting. Every load carries a setpoint and a run mode — continuous or cycle — and many shippers won't load a trailer that hasn't been pre-cooled, or won't release it without temperature-recorder data at delivery. Those requirements belong in writing on the rate confirmation, confirmed before the load is accepted.
• The commodity changes everything. Produce, frozen, dairy, proteins, and pharma each move on different rhythms, out of different regions, through different broker pools. Produce especially is seasonal — volume and rates swing with the growing calendar.
• Cold-chain facilities run slow. Grocery distribution centers and cold-storage receivers are among the longest unloads in trucking, with rigid appointment windows and lumper fees that have to be documented and recovered through the broker.
• The paperwork carries weight. A temperature deviation can open a cargo claim, and some commodity sequences require a washout in between. Documentation — recorder data, BOLs, wash tickets, POD — is what protects you when something goes sideways.

How Your EIDDI Desk Runs Reefer

Same discipline we bring to every equipment type, applied to the realities above:

• Load sourcing matched to your trailer, your lanes, and your rate floor — not a generic load-board feed
• Rate negotiation on every load, before it's booked
• Broker communication start to finish — with setpoint, run mode, and facility requirements confirmed up front, not discovered at the dock
• Live check calls and tracking through delivery
• Detention pay negotiation at cold-chain facilities — we contact the broker within 1 hour of a reported delay
• Paperwork handling: rate confirmations, BOLs, and POD collection

We dispatch every major US equipment type — reefer is one of seven:

Is This You?

Mixed fleet is never a problem — each unit is profiled by its own equipment type, lanes, and availability, so your reefer and your dry van each get dispatched to the right loads.

What You Get

• Load search begins within 2 hours of you going available
• Qualifying load offers inside 24 hours under normal market conditions
• Weekly billing, in USD, every Monday, for the prior week's loads

The dispatch fee is either a percentage of gross load revenue or a negotiated flat rate, confirmed in your Dispatch Service Agreement before you run a single load — you know your number going in.

Full billing mechanics live on our Process page; full service commitments on our SLA.

You Stay The Carrier Of Record

EIDDI is a dispatch consultancy — not a broker, not a motor carrier. You hold the authority, the insurance, and the customer relationship; we run the desk behind you. Onboarding and insurance requirements, including the $750,000 primary liability and $100,000 cargo minimums we work to, are covered in full on our Compliance page.

Keep Going

• The full dispatch service →Every equipment type, billing, broker screening, and onboarding in one place.
• Onboarding & compliance requirements →How we verify your MC Authority, USDOT, insurance, and safety standing.
• How billing & process work →The full journey from onboarding to active dispatch.
• Our service commitments →Response times, check-call cadence, and detention handling.
• Full FAQ →Documents needed, equipment we run, rejected loads, and more.